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POLICIES & INFO

 

ORDERS

Orders are placed at the American Hecho website at AmericanHecho.com.

Orders placed will be processed Monday-Friday 8am to 3 pm PST (excluding major holidays and special dates). 

Orders will ship within 1-3 business days from when the order was placed, pending payment authorization and verification.

Most made to order products will ship within 7-10 business days.

Candles are shipped Ground Transportation with 3-7 business day delivery

We accept Visa, Master Card, AMEX, and PayPal only.

SIZING

At the current time, all clothing is done in men's sizes, and children's sizes 24 month & 5T only. Please follow the fit info chart as a general guideline.

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SHIPPING

Enjoy free standard shipping when you place your $40 order within California or $75 everywhere else in the United States and its territories.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Delivery of your order will depend on your chosen shipping method.

The shipping rates for many items we sell are weight-based and are calculated during the checkout process.The weight of any such item can be found on its detail page.

A majority of our products are hand-crafted to-order so please refer to individual product descriptions for specific shipping schedules. 

Note: Delivery service to PO boxes, APO addresses, and US Territories are shipped using USPS Priority Mail and will be charged at those rates.

RETURNS, EXCHANGES & REFUNDS


With the exception of fragrances, items unwashed, undamaged, unused or defective may be returned or exchanged, if within 30 days of purchase.



We refund the cost of the returned merchandise as soon as we receive the delivery. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For Returns and Exchanges, please send your pre-paid, insured package to: 

American Hecho
135 E 24th Street
Los Angeles, CA 90011

Special limitations pertain to clothing and swimwear. All clothing including swimwear must be unwashed, undamaged, and unused. Swimwear must be returned with hygienic liner intact.

Because of the nature of our aromatherapy & fragrances, we do not accept returns on fragrances & essential oils, and botanical perfumes. If available, we will be happy to send you samples prior to purchase.



All candles must be returned unused and unburned.

NOTE: We do not accept C.O.D. deliveries, and return shipment is at your expense. Also, we don’t refund original shipping and handling charges. However, for exchanges we will ship the exchange free of charge.

SAFETY
 (FRAGRANCES / CANDLES)

Please consult with your physician for possible safety regarding all ingredients, including essential oils, and herbs. We cannot be held liable for not including all possible side effects of the essential oils, herbs, and other natural ingredients.

Keep out of reach of children and pets.

To prevent fire and serious injury, burn candle within sight. Keep away from vibrations and drafts. Only burn the candle on a level, fire resistant surface. Never burn a candle on or near anything that can catch fire or for more than 4 hours.

PRIVACY POLICY

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

This Privacy Policy governs the manner in which American Hecho collects, uses, maintains and discloses information collected from users (each, a "User") of the americanhecho.com website ("Site"). This privacy policy applies to the Site and all products and services offered by American Hecho.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

American Hecho collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Changes to this privacy policy

American Hecho has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site,
please contact us at:
 
American Hecho
135 E 24th Street Los Angeles, CA 90011
email:
info@americanhecho.com

 

 



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